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Terms & Conditions that protect your play

When you open an account with us, you're agreeing to the terms that keep your deposits, withdrawals and account security in order.

Account eligibility rulesDeposit & withdrawal termsData and privacy rulesDispute resolution stepsAccount closure options

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What the terms cover

vegas 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on vegas 77, from your first login through any withdrawal you request. They set out what you can and cannot do — such as running only one account per person, not using bots or scripts, and not accessing the

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lobby from regions where local law forbids it. When you deposit via DANA, OVO, GoPay or QRIS, those transfers are covered by our payment terms; we verify your identity before the first withdrawal to protect your funds. If you close your account, any balance remains available
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for 90 days before we issue a return to your original payment method. All gameplay history is retained for audit purposes and can be requested through our support team. The terms depend on local law and may differ based on your location — where local law
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permits, vegas 77 operates these terms as stated here.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact us about your account terms

If a term is unclear or you need to know how a rule applies to your account, reach out directly.

Live chat Open the chat window in the lobby any time to ask about terms, account status, or how a rule affects your play today.

Email support Send questions about terms to [email protected] and receive a detailed written response within 24 hours.

Phone support Call our Indonesia support line during business hours to speak with someone about account eligibility, withdrawal holds or term appeals.

HOW WE HANDLE YOUR AGREEMENT

Security, data and account integrity

Your account is protected by encryption and our term rules enforce that protection. We log every login, deposit and withdrawal so disputes can be resolved fairly; you can request your full account…

Data encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your balance and transaction history are stored on secure servers accessible only to authorised staff.

Account logging

We record every login, bet, deposit and withdrawal. You can request your full activity log to verify your own gameplay or dispute a transaction.

Identity verification

Before your first withdrawal, we confirm your identity using the name and phone number on your account. This protects you and us from fraud.

Fraud monitoring

Our system flags unusual patterns — multiple logins from different locations, rapid withdrawal requests, bot-like betting. Flagged accounts are reviewed before withdrawal clears.

Data retention

After you close your account, we retain your data for seven years for regulatory compliance, then permanently delete it. You can request deletion earlier where local law permits.

Dispute resolution

If you dispute a transaction or believe our terms were applied unfairly, email support with evidence. We respond within five business days.

Your questions about account rules

Players in Medan and across Indonesia often ask the same questions about what our terms mean in practice. Below are the answers to the ones we hear most — about account limits, what happens if you break a rule, how withdrawals are verified, and how to change or cancel your account.

No. Our terms allow one account per person. If we detect duplicate accounts, both may be suspended and funds held pending review. Use the same email and phone number each time you log in.

Automated play, scripted betting and game exploits breach our terms. We monitor for these and will suspend your account, cancel pending withdrawals and may forfeit your balance depending on the severity.

After identity verification, withdrawals via DANA, OVO, GoPay and QRIS clear within 15 minutes to your registered account. Bank transfers may take up to one business day depending on your bank.

Contact support and request permanent closure. Your balance remains available for 90 days; after that it's returned to your original payment method. Once closed, your account cannot be reopened.

Your registered name and identity cannot change once verified — this protects against fraud. Payment methods can be updated in your account settings before each withdrawal.

We retain your account history, bets, deposits and withdrawals for seven years for compliance and fraud prevention. You can request a copy of your full history at any time via email support.

Change your password immediately and contact support with your account email. We'll review your login history and lock your account if unauthorised access is found within 48 hours.

Terms & Conditions that protect your play

Contact us about your account terms

Security, data and account integrity

Data encryption

Account logging

Identity verification

Fraud monitoring

Data retention

Dispute resolution

Your questions about account rules

01 Can I have more than one account?

02 What happens if I try to exploit a game or use a bot?

03 How long does a withdrawal take after I request it?

04 What if I want to close my account permanently?

05 Can I change the name or payment method on my account?

06 What data do you keep after I close my account?

07 What if I think my account was accessed without permission?

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